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Understanding warranty coverage for products purchased on Kyzoon.
Last Updated: March 25, 2026
At Kyzoon.com, we facilitate access to genuine products with valid warranty coverage. This policy explains the types of warranties available and how you can claim them in compliance with the laws of Bangladesh.
This is provided by the official brand (e.g., Samsung, HP, Unilever). You must contact the Official Brand Service Center with your Kyzoon Invoice. Kyzoon is not responsible for the repair timeline or part availability for brand-authorized services.
Provided by the specific marketplace seller. For these claims, you must contact the Seller via the Kyzoon platform.
If a product page does not explicitly mention a warranty, it is sold "as is." However, you are still protected by our 7-Day Return Policy for initial defects.
If an electronic product is "Dead on Arrival" (DOA), it falls under our Return Policy. You must provide an Unboxing Video to claim a full refund or replacement.
After the initial 48-hour window, the product falls under the Warranty Policy. At this stage, the brand/seller will attempt to repair the item before offering a replacement.
Before handing over any device (Smartphone, Laptop, Tablet) for warranty service:
Kyzoon and the service centers are not liable for any data loss during the repair process.
Service centers may refuse to work on a device that is password-protected or linked to a personal cloud account (e.g., iCloud/Google Lock).
