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Shop with confidence. Learn about our hassle-free return process.
Last Updated: March 25, 2026
You may request a return if:
Return requests must be submitted within 7 calendar days from delivery, unless otherwise stated on the product page.
To qualify for return:
For claims of damage or missing items, a continuous, unedited unboxing video showing the shipping label and intact seal is compulsory.
Returns are only accepted after the delivery has been paid for and received from the courier.
Unless defective, the following are generally non-returnable:
DOA (Dead on Arrival) claims must be reported within 48 hours. Physical/liquid damage voids eligibility.
Size-related returns allowed within 7 days. Used, washed, or stained items are not eligible.
Damage must be reported within 24 hours. Opened safety seals invalidate returns.
Damage must be reported before installation.
Serial number validation is mandatory.
Submit request via "My Orders" or Customer Support.
Provide Order ID and supporting evidence (Photos/Unboxing Video).
Wait for approval instructions from our team.
Ship or arrange pickup as directed.
Refunds are processed only after product inspection and seller confirmation.
Kyzoon will initiate refunds within 72 hours of successful QC (Quality Check) approval.
Gateway Fees: For "Change of Mind" or customer-error cancellations, the payment gateway transaction fee is non-refundable.
If an order is cancelled, refunded, or returned, the related affiliate commission will be reversed or adjusted.
Kyzoon may reject suspicious returns, suspend accounts, or initiate legal action for repeated misuse of the policy.
This Policy is governed by the laws of Bangladesh. Courts of Dhaka shall have jurisdiction.
