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Everything you need to know about our shipping and delivery process.
Last Updated: March 25, 2026
Orders are confirmed via payment (Prepaid) or OTP/Phone verification (COD).
Per National Digital Commerce Guidelines, Sellers must hand over products to the logistics provider within 48 hours of confirmation.
Inside Dhaka (2-3 days); Outside Dhaka (5-7 days).
For all orders, the customer must pay the full invoice amount to the delivery agent before opening the package.
Dispute Resolution: If a product is found to be damaged or incorrect after opening, the customer must use the official Kyzoon Return & Refund process. Delivery agents are not authorized to take back open parcels without a return slip.
To claim a refund for missing items, wrong products, or physical damage, customers must film a continuous, unedited Unboxing Video starting from the intact security seal.
Without a clear unboxing video, Kyzoon reserves the right to reject claims of missing or "Dead on Arrival" (DOA) items.
Once an order status is marked as "Dispatched" or "Shipped," the delivery address cannot be changed.
If you need to change the address mid-transit, the order must be cancelled (if eligible) and a new order placed.
Unjustified refusal of a COD order at the doorstep increases logistics costs.
Repeatedly refusing orders or being unreachable will lead to a permanent suspension of the COD option for your account. Future orders will require 100% prepayment.
