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Kyzoon – Your trusted online shopping destination for quality products at great prices, offering secure payments, fast delivery, and a seamless shopping experience.

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Cancellation & Exchange Policy

Learn about our order cancellation and exchange procedures.

Last Updated: March 25, 2026

1. Order Cancellation Policy

When Can You Cancel?

  • Instant Cancellation: Within 1 hour of placing the order, provided the Seller has not processed it.
  • Pre-Dispatch: Anytime before the order status is marked as "Dispatched" or "Shipped."
  • Partial Cancellation: You may cancel specific items in a multi-item order if those specific items haven't been shipped.

When Cancellation is NOT Allowed

  • After Dispatch: Once the product is handed over to the logistics partner (within the 48-hour Seller SLA), cancellation is disabled.
  • "Change of Mind": Kyzoon does not accept cancellations for "change of mind" once the shipment process has begun.
  • Custom/Personalized Items: Products made specifically to order.
  • Digital Goods: Software, vouchers, or downloadable content.

Kyzoon's Right to Cancel: We may cancel orders due to stock issues, pricing errors, or fraud risks.

Refunds: For prepaid orders cancelled by the customer, Kyzoon reserves the right to deduct Payment Gateway Transaction Fees before issuing the refund. Refunds are initiated within 7-10 working days.

2. Exchange Policy

Kyzoon allows exchanges primarily for defective, damaged, or incorrect items.

FashionSize mismatch (must be requested within 7 days)
ElectronicsDead on Arrival (DOA) or manufacturing defects (reported within 48 hours)
FMCG/GroceryWrong or damaged items (reported within 24 hours)
  • Unboxing Video: A continuous, unedited unboxing video is compulsory to prove the item was damaged or wrong upon arrival.
  • Intact State: Product must be unused, unwashed, with all original tags, manuals, and packaging.
  • Price Difference: If an exchanged item is out of stock and a different model is chosen, the customer must pay any price difference.

3. Special Category Rules

Hygiene Products

Undergarments and beauty products with broken seals are non-exchangeable.

Large Appliances

Damage must be reported before installation. Once installed, the brand warranty policy applies.

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